The Branch Executive in retail pharmacy is a key pharmacy team
member. He/she plays a vital role in ensuring that the pharmacy runs
smoothly and that customers receive the best possible care. It requires a
strong understanding of pharmacy operations, regulatory compliance,
and customer service.
● Overseeing the pharmacy's operations, including inventory
management, staff scheduling, and customer service in the
absence of the branch manager.
● Supporting and implementing marketing and in-store activities
e.g. Caring Health awareness activities and Thank You Day to
increase revenue.
● Conduct periodical in-store audits to raise and maintain
operating standards.
● Ensuring that all regulations are met, such as those related to
medication storage and dispensing.
● Manage inventory accuracy and ensure shelves are stocked at
all times.
● Helping the Branch Manager in hiring and training new staff
members when required.
● Greeting customers and providing assistance e.g. rendering the
shopping basket.
● Answering customer questions about products and services.
● Selling over-the-counter medications and other health and
beauty products.
● Ordering supplies.
● Cleaning and housekeeping of the pharmacy.
● Complying with all applicable laws and regulations.
● Providing customer education about medications and health
conditions.
● Helping customers select the right products for their needs.
● Developing and maintaining relationships with customers.
● Promoting the pharmacy's products and services.
● Participating in continuing education programs to stay
up-to-date on the latest trends in pharmacy.
● Promote and recruit customers for company membership.
● Prepare the promotional campaign .
● Promote in-store promotion and money-saving campaigns to
customers.